Written by: TFVstaff • June 1, 2020• Home

Keep Your Cool

Excellent Services Air Conditioning has an outstanding reputation with South Florida homeowners. Jose Anon has worked really hard to establish and maintain that reputation. “I believe that the best way to establish and grow a business is through word of mouth and repeat customers. I hire experienced HVAC professionals, and send them out to do jobs on time. We’re clean, thorough and professional all the way through the process, and it shows,” Jose explained.

He’s right. His business has consistently excellent reviews from satisfied customers all over South Florida. For Jose, superior service starts with the phone. “One of us will answer the phone and set you up for what you need as soon as possible.” His dedication to service runs through the business to his technicians. “The least experienced man on my crew has seven years in the business. All of my guys are NATE and EPA certified to work on new systems safely,” Jose said. The NATE certification is an industry program designed to strengthen the technicians understanding of the systems they work with. Those who go through the EPA certification process gain a better awareness of the many laws and rules that come with handling HVAC chemicals. Jose takes their dedication to ongoing training very seriously. “They’re all experienced, knowledgeable technicians. It makes our installations better. They’re smoother, faster, and we have a much lower rate of callback and repair than the average in the industry. Doing it right the first time saves us time and money in the long run.”

Jose does not sub out work, either. “All of the work we do is done by the men who work for us. It’s the only way to control the quality of our customer service and work.” He believes in being straight with customers. “We come out when we say we will. We’ll charge you the price we said we would. We don’t like getting jerked around by dishonest vendors, and we won’t do it to our customers.” The philosophy applies to both repairs and new units.

Excellent Services Air Conditioning offers a variety of options for new units, and the experience to help the homeowner select which size and brand would be the most effective for the needs of their home. “We carry the major brands and are experienced in installing all of them,” Jose said. Often the decision comes down to the size and rating of the unit and homeowner preference. “We often go out for repairs or even installations and discover that the previous installer sold them the wrong unit for the house,” Jose explained. That means the homeowner has either been paying too much for power or the house hasn’t been cool enough for the whole life of the unit. Changing that unit for a properly sized new one can make their house feel like a whole new home.

The pros at Excellent Services also offer annual maintenance programs and repairs. Jose has built the entire business around the idea of treating customers so well that they wouldn’t think of going anywhere else. He has a dozen trucks on the road now, and will not add any more until he can guarantee quality control.

His approach is working. Not only can he see it in his word of mouth and repeat business, but he can literally see it in his dozens of 5 star reviews. “I’ll tell you the truth,” he said. “I didn’t really understand the power of those reviews until they made the phone ring. People call and say ‘I saw your great reviews online and I need a repair’. I didn’t think much about them until then…but I am so proud of them.”

Whether you need a repair or need to replace your unit, give Excellent Services Air Conditioning a call at 786-204-1190.
They’ll help you keep your cool.

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