Being an HVAC technician is a rewarding and worthwhile endeavor. But because it requires a balanced mixture of technical knowledge and customer service, the process of starting your career can seem daunting. Below are some of the most basic things every HVAC worker needs to know before becoming a technician.
Practice People Skills and Good Customer Service
As an HVAC technician, you’ll spend a large portion of the workday talking to clients. So, it’s essential to communicate clearly with each person you interact with on the job. When you foster excellent customer service skills, it makes it easier to convey diagnosed issues and subsequent repairs to your clients in a pleasant and easy-to-understand manner. Customer service skills also help you to build a solid repertoire with your clients, which will lead to lasting relationships during your long-term career.
Learn Effective Time Management Skills
Each day, HVAC technicians juggle several calls and appointments while keeping their schedules organized and adhering to deadlines for tasks. Knowing how to manage time efficiently increases focus, limits distractions, and ensures that you can prioritize and handle each appointment properly. Additionally, fostering time management skills will drastically reduce the possibility for unnecessary delays that could affect an otherwise strong relationship between technicians and their customer base.
Have a Strong Knowledge of Equipment and Procedures
One of the most crucial things every HVAC worker needs to know is how their equipment works and the procedures that they should follow when using that equipment. For instance, it’s essential for technicians to know how to properly connect A/C and heating units to fuel and water supplies and have a solid understanding of wiring installation.
It’s also crucial that HVAC technicians closely follow procedures for inspection and understand which pieces of equipment work best for diagnosing various types of units. For example, problems within a standard A/C unit are easily diagnosable with a little tinkering and the naked eye. But for much smaller, or more specialized units, it’s best for technicians to utilize equipment like a borescope camera. A borescope can provide sharp pictures of even the tiniest components of a unit, which can make the process of finding problems much easier and more efficient. Having a strong knowledge of these different types of equipment and procedures ensures that technicians can get the job done in the most timely and productive manner.
HVAC is a gratifying industry with endless opportunities to improve your skills. With that said, there is a lot of technical know-how and many customer service skills required of technicians to ensure that they accomplish tasks quickly while building a long-term client base. So, it’s important to understand these key components of the industry if you want to be successful.